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Neaco has made a key appointment to its customer services team with the arrival of Imogen Armstrong as Internal Sales.

metal gratingImogen is now Neaco’s main point of contact for all orders with responsibility for liaison with various key development stakeholders, including architects, contractors, project managers and quantity surveyors. Her role will encompass Neaco’s full product range, including handrails, balustrade, balconies, structural glass, metal grating, cladding, decking, solar shading and grab rails, shower seats, half-height shower doors and easy access showers for adaptive bathing facilities.

Imogen has extensive experience in customer support, including her previous position at Hovingham-based agricultural suppliers, Ian Mosey Ltd, where she was point of contact for all external and internal orders, overseeing communication and administration from order to delivery to ensure that all customer requirements were met. She has also performed customer service and consultancy roles at Ipswich-based recruitment consultant, Polkadotfrog, and Bury St Edmunds-based facilities management specialist, Servest Group.

Neaco’s National Sales Manager, Peter Melia, said: “We are delighted to welcome Imogen as a dedicated customer contact throughout the development timeline – she will be on hand to assist clients at every stage, from order and design consultation through to site visits and final installation. Her track record demonstrates an excellent ability to manage the ordering process through to delivery, coordinate communications at every step and build customer relationships. This ability will be invaluable in supporting Neaco’s specification services on behalf of architects, designers, contractors, facilities managers and end users across the UK.”